Shipping & returns

Order Processing

Once the order is confirmed and the payment is received, it will take about 10-15 working days for an order to be dispatched from our studio. Weekends and public holidays are not considered as working days. During season time, in case of any delay in the production, you will be informed within the first 7 working days. No exchange or return on any product ordered through our website. 

Custom Orders

Once a custom order is confirmed, we will not be able to make changes to the order. This includes size changes, style changes, quantities, etc.

Payment

All orders are to be paid in the full amount due, plus shipping fees and any taxes and/or duties associated with the Product at the time you place your order.

Please check the payment options at checkout for delivery. No C.O.D. orders can be accepted.

Domestic 

Standard shipping charges are applicable for domestic couriers. 

International, Duties and Taxes 

International shipping charges may vary from country to country. 

For international shipping, you may have to pay additional duty charges, if levied when the product reaches your country.

Label by Soni Shekhawat takes no responsibility for non-delivery of orders due to unsettled duty/tax charges, and will provide no refund for the same. 

International orders will be delivered in 30 days (excluding public holidays)  from the time the order is placed. However if the outfit is ready in stock or if the order is ready before time , it will be dispatched earlier. 

If in case the shipping address provided by the customer is incorrect due to which we are unable to deliver to you, in that case the order will be considered completed and no refund will be made. Label by Soni Shekhawat  will not be liable for delays resulting from incomplete address listings. In such cases the customer will have to bear the reshipping charges. 

Delivery details will be provided by the company to customers through mail with expected delivery date and with consignment no. for tracking the product delivery.

We do not encourage delivery to P.O. boxes or any other destination where the recipient is not identifiable because of the risk involved due to the value of the goods.

RETURN AND EXCHANGE POLICY

Note that you will not be entitled to cancel or return an order for any customised or made to order item unless the product is faulty or not as discussed. 

Before you return our product, please take a moment to understand how our products are made. All our products are handmade by our karigars, resulting in each product being unique and slightly different from each other.

If upon receiving your order you find anything damaged in transit please drop us a line. We would be happy to provide an exchange. All products should be returned with the tags intact and in their original packaging, in an unwashed and undamaged condition.

Once the merchandise has been checked, you will receive an email confirming that your return has been accepted. Cost of the return will be borne by the customer.

Please be careful while trying on items (especially lipstick stains). Items should be returned in an unused condition as  Label by Soni Shekhawat  holds the right to not accept returns in case the product appears to be used or damaged. We accept returns within 10 days of purchase. In exchange you can reorder any product of the same price.

Pieces bought in sale are non-refundable.